Please submit any comments you have about this article.
Your feedback will help add value to the content for other ITILnews.com visitors and help us develop the content for the benefit of all.
You will need to provide and verify your e-mail address but your personal information will not be published or passed on to others. To identify each post we take the part of your email address before the @ sign and use that as the identifier, so if you are john.smith@itilnews.com your post will be marked "by john.smith".
NB: We respond personally to every post, if it calls for it.