The Information Technology Infrastructure Library (ITIL) is fostering NASA's alignment with recognition that information is the most important strategic resource any organization has to manage.

 

Using the ITIL v3 framework to champion positive changes in how NASA conducts IT business.

 

Linda Cureton, Nasa's Chief Information Officer explains "Adapting these ITIL processes that have been refined and vetted thousands of times supports our goal of being the best at IT, enabling our delivery of outstanding IT services for our world- class scientists and engineers here at NASA.".

 

The ITIL framework has quickly become NASA's springboard for improving service delivery, mitigating disruptions, increasing productivity and enabling achievement of IT business objectives. Additionally, ITIL addresses new guidance and reporting requirements from the Office of Management and Budget (OMB).

 

Government and private industry leaders regard ITIL as the best and most cohesive approach to IT service management in existence. Spearheading our ITIL initiative on behalf of NASA's OCIO is NASA's Service Integration Manager Cliff Ward. This new framework is moving NASA away from the current federated management model to an industry-recognized Service Management and Service Delivery model.

 

"Our implementation of the ITIL v3 framework will enable us to increase our effectiveness in both management and delivery of IT services across our Agency" said Ward. "Our collaborative approach to consolidation and development of the 'NASA-ized' ITIL processes and procedures will result in our achieving 'The Best of the Best IT.'"