Keep up-to-date with ITIL news. Low volume to-the-point bulletins...
Home Page
  2. ITIL News
  3. Previously

TechTeam Global and Joy Global ITIL outsourced services relationship

ITIL General
TechTeam Global and Joy Global ITIL outsourced ser
TechTeam Global, Inc., a worldwide provider of IT outsourcing and business process outsourcing services, has announced that it is implementing an advanced Information Technology Infrastructure Library (ITIL) - based toolset for Joy Global Inc. as a part of the two companies' long-standing outsourced services relationship.
 
The relationship between Tech Team and Joy Global, (the worldwide leader in high-productivity mining solutions), started in 2004.  The agreement included providing Service Desk support for approximately 4,000 end users.
 
This number has increased and today, TechTeam provides Service Desk support to approximately 6,000 Joy Global users across North America, South America, Australia and the Europe/Middle East/Africa (EMEA) region.
 
TechTeam also provides Joy Global's North American locations with desktop management, including procurement, deployment, desk-side support and asset tracking.
 
To further enhance Service Delivery and assist Joy Global progress its ITIL adoption throughout the company, TechTeam is performing a global implementation of CA's Service Desk Manager, which supports key ITIL processes including Incident, Service Request, Problem, Change, and Configuration Management.
 
 
 
Be the first to leave a comment about the above article...

YOUR COMMENTS...

Please submit any comments you have about this article.

Your feedback will help add value to the content for other ITILnews.com visitors and help us develop the content for the benefit of all.

You will need to provide and verify your e-mail address but your personal information will not be published or passed on to others. To identify each post we take the part of your email address before the @ sign and use that as the identifier, so if you are john.smith@itilnews.com your post will be marked "by john.smith".

NB: We respond personally to every post, if it calls for it.

If you prefer to respond without posting your comment please use our contact form.


Click the REVIEW button below to preview your comments.

Other articles in the same section;
 
Tags; TechTeam Global,Joy Global,outsourced services relationship,IT outsourcing,Information Technology Infrastructure Library,ITIL,Service Desk
 
This article has been viewed 10987 times.
NB: This page is © Copyright ITILnews.com and / or the relevant publishing author. You may copy this article only in it's entirety, including any author bio and / or credits, and you must link back to www.itilnews.com.

Keeping up-to-date with ITIL...

Keep up-to-date with ITIL news. Low volume to-the-point bulletins...