AsiaPac - Managed Print Services are at the heart of Ricoh's Managed Document Services. Ricoh is focusing on its customers' end-users and incorporating change management by providing support and engaging employees in the process. The end-result is long-term improvements in document processing and business efficiency.

Ricoh has incorporated Information Technology Library Infrastructure (ITIL) standards into its service level management to provide a methodical approach to delivering the highest level of IT service. By design, Ricoh's Managed Document Service phases align with the service elements within the ITIL framework. The result is a close partnership between Ricoh and IT working together to move organisation toward a common goal of continuous improvement.