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Dell uses ITIL to win six year outsourcing contract

ITIL General
ITIL) and cloud-based asset management capabilities
Utilizing IT Infrastructure (ITIL) and cloud-based asset management capabilities, Dell is deploying managed infrastructure services to support the six year IT outsourcing contract with TUI Travel. TUI Travel operates across one hundred and eighty countries, although initially Dell will offer services to UK, Germany, France, Spain, the Netherlands and Switzerland.
 
Dell with a standardized tool set and cloud based infrastructure will work with TUI Travel to drive cost savings whilst improving productivity.
 
The scope of the outsourcing agreement includes 24/7 Service Desk support for desk / laptops and printers, managed deployment services and the modernization of the printer estate.
 
 
 
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Tags; Dell,ITIL,outsourcing contract,cloud-based asset management capabilities,TUI Travel
 
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