From January to November 2011 a global total of 224,614 people undertook the ITIL Foundation Examination.   The average percentage who passed was 88%, which equates to roughly 197,660 successful candidates passed the ITIL Foundation Examination.   If you are considering taking the ITIL Foundation Examination…

The formal review involves extensive consultation with a broad selection of stakeholders, including Accredited Training Organizations (ATOs), trainers, Examination Institutes (EIs), students and their sponsors, users, the ITIL examination panel and itSMF International (itSMF I).   In addition a survey conducted in English, German and Japanese…

Following the recent disasters in New Zealand and Japan, the APM Group,The ITIL Accreditor, has announced the following extensions for candidates in each country:   Managers Bridge qualification- to remain publicly available until 31st December 2011   Service Manager re-sit period - is extended…

The ITIL v3 Qualification Scheme provides the flexibility to recognize 'complementary qualifications' and the British Computer Society (BCS) has released three courses that fall into this category. The courses are entitled Specialist Qualifications and have been award 1.5 credits towards the IT Expert certificate.   The…

The following information has been provided by APM Group, who administers the overall ITIL Qualification Scheme, and provides details of all the examinations undertaken, ITIL v2 and ITIL v3. The information is distributed to the Examination Institutes (EIs) for information purposes. Details regarding the percentage of candidates who…

The average pass rates for the ITIL v3 Examinations have been identified following the analysis of information originally supplied by APM Group who are responsible for the overall administration of the ITIL v3 Qualification Scheme. The information covers the period from January to May 2010.   The examinations that…

Over the next eighteen months ITIL Version 2 (ITIL V2) will transition into retirement, making room for ITIL Version 3 (ITIL V3) to take centre stage. Following an international survey last year the owners of ITIL, the Office of Government Commerce (OGC) in the UK, agreed that: …

Given the uncertain economic times across the world and unemployment on the rise in most economies, especially the USA and the UK, does having an ITIL qualification set individuals apart and enhance their prospects of employment?   In our opinion the answer is most definitely 'Yes'. …

By Manisha Champaneri BSc MSc ISO/IEC 20000 & ITSM Consultant Marval Group - UK   Within 4 months of graduating with BSc Honours in Business Information Systems, I entered the IT Service Management Industry where I got an opportunity to work closely with the well known…

"I have recently sat my ITIL v3 Managers Bridging course and it wasn't as bad an experience as I was expecting".   Having successfully passed the ITIL v2 Managers exam back in 2000 the prospect of sitting another ITIL exam was daunting.   The…