Service Introduction Seminar - 1 day - only £99 + VAT
A Pink Elephant Seminar in association with SMART-SIP
Date: Tuesday 13th April 2010
Location: The Studio, 7 Cannon Street, Birmingham, B2 5EP
Time: 9.30-16.00 hours
A common scenario: "Developers build new applications and services; and the first thing Service Management hear about it is the day before it goes live!"
That doesn't happen anymore........does it?
So when should Service Management get involved in new projects and services?
How should you be involved? What questions should you ask? How can you integrate ITSM with PPM (Project & Portfolio Management)? How can you reduce Project costs?
In this one-day informative seminar, packed full of practical 'How to' advice, we'll show you how to ensure collaboration and engagement happens at the beginning of the Development Lifecycle.
Ensuring ALL requirements are taken into account will enable a smooth, cost effective, fault free Service Introduction process. We'll also show you how to improve the management and control of projects that are introducing new Services and components into the live environment.
We have assembled a line up of speakers who have a broad range of experience in ITIL, Service Transition and specifically Service Introduction. The agenda is confirmed as:
| Timings | Session Descriptions |
| 09.30-10.30am | ITSM & PM aligned for great Service Introduction! Dave Jones, Pink Elephant |
| 10.30-10.45am | Coffee Break & Networking Opportunity |
| 10.45-11.30am | To Infinity and Beyond using the Service Design Package Kevin Holland, UK Public Sector National Competency Lead for IT Service Management |
| 11.30-12.30pm | Are Service Introduction Gateways the answer? Ivan Richardson, SMART-SIP |
| 12.30-13.30pm | Lunch Break & Networking Opportunity |
| 13.30-14.30pm | Real life perspective on implementing Service Introduction-case study Gary Chambers, Head of Service Planning, Bupa |
| 14.30-15.00pm | Speaker Panel Q & A |
| 15.00-15.30pm | Coffee Break & Networking Opportunity |
| 15.30-16.30pm | Optional SMART-SIP Tool demonstration |
BOOK NOW only £99.00 + VAT, and if you are a Service or Project Manager and you want to bring your opposite counterpart to the event - they can attend for half price! To take advantage of this great offer you will need to call us on 01189 036 824 or email info.europe@pinkelephant.com.