Recently the big research organizations of Gartner and Forrester have publish material that appears to support the implementation of the Information Technology Infrastructure Library (ITIL) into organizations.
Research into ITIL
Gartner's research identified that ITIL assists to reduce costs, to find out more click here.
Forrester's research disclosed the benefits of introducing ITIL and again, further information can be found by clicking here.
The following articles provide some knowledge and experience that will hopefully assist in advance of any ITIL implementations. One phrase that sticks with me is provided by the Special Air Service (SAS) who originate out of the UK - 'Proper Planning and Preparation Prevents P*ss Poor Performance' - the 7 'Ps'.
Cost considerations for ITIL implementations
Before you all run off to get 'down and dirty' and commence the implementation of ITIL into your organizations it is worthwhile obtaining an understanding of the costs associated with such activities. ITILnews has written an article that attempts to highlight some of the 'cost items' that need to be considered and budgeted for in advance of kicking the project off. Click here for further information.
Why do ITIL implementations fail?
You will not be the first nor will you be the last who have undertaken an ITIL implementation and it is once again a great opportunity to capitalize on the hindsight of others who have. Although the information contained in the associated article perhaps states the obvious, it is often the obvious that is missed or forgotten. Take a few minutes to refresh your knowledge by clicking here.
As always ITILnews welcome any comments or questions you may have as well as any experience(s) or knowledge you may wish to share.