Keep up-to-date with ITIL news. Low volume to-the-point bulletins...
Home Page
  2. What is ITIL?
  3. Business Strategy

ISO/IEC 20000 Update

ITIL General
ISO/IEC 20000 has undergone an update (May 2011), for part one of the standard for the time being anyway.
 
The number of stipulated requirements has increased from 210 to 406 therefore many organisations are updating their intellectual property (IP) accordingly to meet the new standard.
 
There are few changes, Planning and Implementing Service Management (PISM) is no longer, neither is Planning and Implementing New or Changes Services (PINOCS). This has been replaced by Design and Transition of New or Changes Services (DTNCS).
 
The Management System has been renamed Service Management System (SMS).
 
The Release & Deployment process has now been brought under the Control framework, which is logical and makes more sense than it being out on a limb.
 
Budgeting and Accounting for IT Services has lost the 'IT' bit, which makes it more generic and not just IT focussed.
 
If you have any feedback or comments regarding this article then please let us know.
 
 
 
Be the first to leave a comment about the above article...

YOUR COMMENTS...

Please submit any comments you have about this article.

Your feedback will help add value to the content for other ITILnews.com visitors and help us develop the content for the benefit of all.

You will need to provide and verify your e-mail address but your personal information will not be published or passed on to others. To identify each post we take the part of your email address before the @ sign and use that as the identifier, so if you are john.smith@itilnews.com your post will be marked "by john.smith".

NB: We respond personally to every post, if it calls for it.

If you prefer to respond without posting your comment please use our contact form.


Click the REVIEW button below to preview your comments.

Other articles in the same section;
 
Tags; ISO/IEC 20000,intellectual property,Service Management System
 
This article has been viewed 12350 times.
NB: This page is © Copyright ITILnews.com and / or the relevant publishing author. You may copy this article only in it's entirety, including any author bio and / or credits, and you must link back to www.itilnews.com.

Keeping up-to-date with ITIL...

Keep up-to-date with ITIL news. Low volume to-the-point bulletins...