At ITILnews.com we are committed to providing value to the Service Management marketplace. This article provides those of you responsible for Service Asset and Configuration Management with a suggested set of Key Performance Indicators KPIs that you can utilise. % of software licenses used …
592 words, last edited in the afternoon of 17th Sep 2010
This article is from Service Transition - Service Asset & Configuration Management and has been viewed 36836 times.
Tags: ITIL,Service Asset,Configuration Management,KPIs