ITIL v3 (ITIL version 3) ITIL v2 (ITIL version 2) and ISO20000 portal from ITILnews

Social Media Press Release: MPS-Gartner Magic Quadrant

Océ Managed Print Services included in Gartner Magic Quadrant 12 November 2010 Following the successful Europe-wide launch, Océ Managed Print Services offering has now been included in the 2010 edition of the Gartner magic Quadrant. This edition evaluates: Vendors based on their completeness…

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1151 words, last edited in the morning of 25th Nov 2010

This article is from Press Releases - ITIL and has been viewed 16740 times.

Tags: Managed print services,Gartner Magic Quadrant,Vendor capabilities and evaluation,Process documentation,Printer fleet integration

New Publication: Information Lifecycle Support: Wisdom, Knowledge, Information and Data Management (

This publication provides a comprehensive and much-needed source of information on data and information management - ideal in the current climate of information losses.

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297 words, last edited in the morning of 17th Nov 2010

This article is from ITIL Book Store - ITIL v3 Books and has been viewed 12563 times.

Tags: Information Lifecycle Support,WKIDM

ITIL v3 Service Operation Book

2nd impression Author: Office of Government Commerce (OGC) Publisher: TSO (The Stationery Office) Service Operation introduces and explains delivery and control activities to achieve operational excellence on a day-to-day basis. Sharing a consistent structure with the other four core ITIL Version 3 (V3)…

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328 words, last edited in the morning of 13th Nov 2010

This article is from ITIL Book Store - ITIL v3 Books and has been viewed 20672 times.

Tags: ITIL v3,Service Operation Book

ITIL India: APMG-International hits the road

APMG-International is commencing a road show in India entitled 'Best Practices Showcase India Series 2010' which is taking place in Bangalore on November 16th 2010, Mumbai on November 17th 2010 and in Delhi on November 19th 2010. APMG whom on behalf of the…

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100 words, last edited in the morning of 13th Nov 2010

This article is from ITIL News - Previously and has been viewed 14389 times.

Tags: ITIL India,APMG International,Office of Government Commerce,Accredited Training Organization

Passing your ITIL Foundation Exam - 2nd Edition

Study Aid from the Official Publisher of ITIL Author: Office of Government Commerce (OGC) Publisher: TSO (The Stationery Office) This publication, 'Passing your ITIL® Foundation Exam - 2nd Edition' is endorsed by APM Group, the official ITIL Accreditor, and is suitable…

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417 words, last edited in the morning of 12th Nov 2010

This article is from ITIL Book Store - ITIL v3 Books and has been viewed 12701 times.

Tags: Passing your ITIL Foundation Exam,2nd Edition

Passing Your ITIL Intermediate Exams

Study Aid from the Official Publisher of ITIL Author: Office of Government Commerce (OGC) Publisher: TSO (The Stationery Office) This ITIL V3 publication, 'Passing Your ITIL Intermediate Exams - Study Aid from the Official Publisher of ITIL', endorsed by the official ITIL Accreditor,…

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427 words, last edited in the morning of 12th Nov 2010

This article is from ITIL Book Store - ITIL v3 Books and has been viewed 12928 times.

Tags: ITIL Intermediate Exams

ITIL - What are the Service Sourcing Considerations?

Most organizations are general striving to be more effective and efficient, failure to do so can often result in its eventual demise or takeover. Considering Service Sourcing, whether to outsource, invest or simply sell the Service Management capability probably appears on most boardroom agendas over a trading period. …

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331 words, last edited in the morning of 12th Nov 2010

This article is from Service Strategy - Service Generation and has been viewed 20684 times.

Tags: ITIL,Service Sourcing Considerations,Service Sourcing,Service Management

Forrester Total Economic Impact Report Highlights Value of Codeless IT Service Management

EasyVista Solution Delivers More Than 270 Percent Return On Investment With Payback In Less Than 12 Months For Enterprises Looking To Replace Their Legacy Solutions New York, NY, November 08, 2010: EasyVista Inc., a global leader in IT Service Management, today announced a report from…

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698 words, last edited in the morning of 10th Nov 2010

This article is from Press Releases - ITIL and has been viewed 16003 times.

Tags: Total Economic Impact,Codeless IT Service Management

ITIL V3 Foundation Handbook

Replaced by 2012 edition - click for link to new edition.

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42 words, last edited in the morning of 8th Nov 2010

This article is from ITIL Book Store - ITIL v3 Books and has been viewed 16186 times.

Tags: ITIL v3 Foundation Handbook

Planning, Protection and Optimization - ITIL V3 Intermediate Capability Handbook

This guide provides a quick reference to the processes covered by the ITIL V3 PPO syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for PPO.

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282 words, last edited in the morning of 8th Nov 2010

This article is from ITIL Book Store - ITIL v3 Books and has been viewed 10157 times.

Tags: ITIL V3,Intermediate Capability Handbook

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