To assist individuals who are preparing to sit the ITIL v3 Foundation Examination an authorized practice examination paper is available in English for free download subject to agreeing the specified terms and conditions.   To access the download please click ITIL v3 Foundation Examination practice paper.…

The ITIL v3 Qualification scheme is somewhat complex. Individuals and organizations alike will benefit from the clear and concise information contained within the Qualifications brochure.   Although produced in 2008 it still remains relatively current and up to date.   Pages ten and eleven…

The ITIL v3 certification scheme operates at four levels: ITIL v3 Foundation in IT Service Management ITIL v3 Intermediate Level - Service Lifecycle and Service Capability Streams ITIL v3 Expert Certificate ITIL v3 Master Qualification The following information has…

All course trainers considering delivering the ITIL V3 Managers Bridge course were required to attend the Managers Bridge course, sit the 20 questions multiple-choice exam and achieve a minimum pass mark of 16 questions to enable them to qualify to deliver the course themselves. Not all passed and…

The table below (click here) provides details surrounding the ITIL V3 courses, although these may change as the ITIL V3 Qualifications Board is still required to approve them. Further details regarding the ITIL V3 Qualification Scheme Structure and ITIL V3 Bridging Qualifications can be found by clicking here. …

The following diagrams provide an understanding of the structure of the various ITIL V3 qualifications and the associated 'credit' scheme recognising the value of ITIL V1 and ITIL V2 qualifications.   Details regarding the ITIL V3 courses can be found by clicking here.   ITIL Qualifications…

A three level structure for qualifications has been proposed as follows: Basic Level - equating to ITIL Version 2 Foundation qualification; Management and Capability Level -  replacing the ITIL V2 Practitioner and Manager qualifications Advanced Level  The levels are built…