On several occasions, ITILnews have been asked for career guidance as to what direction an individual should take.   We must confess that the ITIL Qualification Scheme may appear somewhat daunting. The scheme has in our opinion, been devised so it may support and underpin an…

As of 1st July 2011, the ITIL Accreditation Scheme does not provide any officially recognized Bridging courses between ITIL version 1 or 2 and ITIL version 3.   The consequences simply mean, irrespective of existing ITIL v1 or v2 qualifications, if you require to be ITIL…

Initially the ITIL Master Qualification was promised for release at the beginning of 2010, the development of the qualification has proved more difficult and illusive than first thought.   This month, March 2011, the world of ITIL Service Management awaits further news on the ITIL Master…

As the last of the ITIL version 2 Managers courses commence around the globe, ITILnews are being asked will the qualifications still be recognized by the industry going forward?   The simple answer is YES. ITIL version 3 is founded upon ITIL version 2, simply expanded…

Now that ITIL version 3 is well established, with ITIL v3 Foundation, ITIL v3 Foundation Bridging, ITIL v3 Managers Bridging and ITIL Expert courses being run by the Accredited Training Organizations (ATOs).  What is the value of the old Practitioner courses or in v3 speak the Intermediate and…

The ITIL Badges live on.  Gone are the days of the green Foundation, blue Practitioners and red Managers badges.  They have been replaced with the various pastel colours and shades below.     ITIL® v3 badges from left to right: Foundation, Capability, Lifecycle,…

A six month project was launched by the 'owners of ITIL', Office of Government Commerce (OGC) based in the UK, on the 8th November 2004, to define the scope of and development plans for a refreshed version of ITIL best practice guidance. The OGC from January through to March 2005…

The Office of Government Commerce (OGC) in the UK made a somewhat low-key request between 8th November and 9th December 2006 for volunteers, to review the ITIL Version 3 'core publications' (Service Strategy (SS), Service Design (SD), Service Transition (ST), Service Operation (SO) and Continual Service…

The bedrock of ITIL v3 is comprised of five publications, which together are referred to as the ITIL Core books or publications. The five titles are: Service Strategy A view of ITIL that aligns business and IT so that each brings out…

ITIL v3 is about to be updated!!.  However these are only minor updates according to the OGC and therefore a 'new edition' will be produced based on feedback from the ITIL community and not a new version of ITIL.   A Change Management approach has been…