In excess of two hundred organizations around the globe have followed the route to becoming ISO 20000 certified. This article attempts to trace out the steps that an organization may expect to follow in an attempt to become ISO/IEC 20000 certified.   Baseline Current Capabilities   …

The majority of organizations recognize ITIL as a major contributor to Data Centre Effectiveness, but its success in the 1990s resulted in the establishment of an international standard in the 21st century, ISO/IEC 20000. This article provides advice for any organization considering ISO/IEC 20000 accreditation.   …

It was not always ISO/IEC 20000. Considerable time and effort was invested by the IT Service Management Forum (itSMF) based in the United Kingdom. The itSMF provided the funding and support for the development and launch of the British Standards Institute (BSI) BSI 5000 in 2000. BS 15000…

The various representatives of the countries who assist in the development of ISO/IEC 20000 met in Berlin, during May 2008. It is understood that agreement was reached to develop three addition 'parts' to ISO/IEC 20000, bringing the number of parts to five. Furthermore updates will be made to…

The development of ISO/IEC 20000 began in the UK with the IT Service Management Forum (itSMF) funding and supporting the development and launch of the British Standards Institute (BSI) BS15000 in 2000. In 2005 BS15000 was superseded by what we refer today as ISO/IEC 20000. The International standard…

April 2008 - Following the announcement by the British Computer Society's Information Systems Examination Board (ISEB) that the ISO/IEC 20000 Foundation examination is now available as of the 1st April 2008, the IT community finds itself waiting for an 'accredited course provider' to come forward to deliver the…

Previously ISO/IEC 20000 examinations were administered by the itSMF in the UK. Both ISEB, part of the British Computer Society (BCS) in the UK and Exin in Holland are now preparing to launch ISO/IEC 20000 examinations. In this article we explore the offerings from EXIN.   …

Washington DC, April 2008 - Exin have launched the ISO/IEC 20000 IT Service Management Qualification program beginning with the ISO/IEC 20000 Foundation level. The event was attended by representatives from the IT industry including IT experts and training providers.

A somewhat lame and unenthusiatic announcement has been issued to say that an ISO working group is beginning the revision programme for the Service Management standard. The announcement eludes to an expectation that 'an effective liaison between the ITIL Refresh developers to ensure a continuing alignment to the…