SITS The Service Desk & IT Support Show returns to London's Earls Court on 23-24 April, with over 100 leading suppliers demonstrating 250+ products and services. The UK's biggest showcase for the IT Service Management and IT support industry, the following is just a taste of some of the latest…

  This article has been updated and replaced.  Please click here to view updated ITIL v3 Qualification Diagrams March 2011.         Here is the original article;   At last a decision has been made regarding the names of…

If you would like to advertise in, or contribute to, the ITILnews.com e-shot going out in March 2011, please contact us as son as possible.  

YOUR IDEAS NEEDED... from webmaster@itilnews.com You have asked us for updates, so now we are asking... "what do you want to see on ITILnews.com?"   Simply send us an e-mail, and let us know.   ITIL EDUCATION WARNING   As the…

Sharing information, experiences and knowledge with organizations and individuals interested in the Information Technology Infrastructure Library (ITIL).   Please use the "subscribe" option at the top left hand side of the web site to add your e-mail address to the recipient list to receive future newsletters. We normally send out…

Sharing information, experiences and knowledge with organizations and individuals interested in the Information Technology Infrastructure Library.   Note this e-newsletter is a trial-run for the newsletter which is being sent our my e-mail in October 2010. Please use the "subscribe" option at the top left hand side of the web…

The ITIL v3 Software Endorsement Scheme assesses vendor software to ensure that it does align to the relevant ITIL v3 processes as claimed. If successful the software is awarded the appropriate scheme logo and the vendor is able to market the software as ITIL v3 Software Endorsement Scheme…

To assist individuals who are preparing to sit the ITIL v3 Foundation Examination an authorized practice examination paper is available in English for free download subject to agreeing the specified terms and conditions.   To access the free ITIL download (PDF) please click the phrase: ITIL…

The ITIL v3 Qualification scheme is somewhat complex. Individuals and organizations alike will benefit from the clear and concise information contained within the Qualifications brochure as a free download (PDF).   Although produced in 2008 it still remains relatively current and up to date.  …

 Welcome to the ITILnews.com e-letter.  Our principle aim is to share information, experiences and knowledge with organizations and individuals interested in the Information Technology Infrastructure Library, version 2, version 3 and beyond...  Trying to be different from other ITIL websites, we aim to offer information that can benefit…