James Gay, CEO, ICCM Solutions   Every business person will have heard the old adage that a happy customer tells one person about good service, and an unhappy customer tells ten people.   Today the importance of customer service remains a high priority for growing…

From ILX...   Benefits of the ITIL seminar for attendees: Hear from an expert ITIL trainer delivering a detailed overview of ITIL Benefits of ITIL to yourself as an individual, your company and your projects …

LONDON - Wednesday 10th August 2011 - ILX Group plc, the global software company delivering innovative Best Practice training solutions, today launched its updated ITIL® 2011 courses to reflect the latest changes to the methodology.  The ITIL® 2011 update is designed to address issues noted by ITIL® practitioners…

New Offering Includes Modeling Workshop, Mentoring and Usage of PMG Service Catalog Suite Atlanta, Ga. - August 24, 2010 - Leading full service IT Service Management (ITSM) solutions provider Third Sky, Inc., and PMG.net Inc., the technology leader for enterprise service catalogs, today announced availability…

IT Service Management is a multi-million pound global industry.  Delivering quality service solutions is now not just about the technology.  How you deal with service breaks, how you manage change, dealing with performance issues, implementing and delivering the benefits of new technology and managing customer satisfaction at the right cost is crucial…

FORT LAUDERDALE, FL - December 1, 2009 - ITSM Academy announced today they are now Licensed by the Florida Department of Education, Commission on Independent Education, as a Career School with the ability to grant occupational IT Service Management (ITSM) diplomas. ITSM Academy's program is the first of…

Canada (Press Release) May 27, 2008 -- 4/27/08 (Lexington, North Carolina) A trusted source for accredited IT Service Management (ITSM) training and certification programs, itSM Solutions today, announced a partnership with Career Academy to launch an online series of ITIL Version 3 Mentored Learning Training…

This Management Guide provides readers with two benefits. First, it is a quick-reference guide to IT governance for those who are not acquainted with this field. Second, it is a high-level introduction to ISACA's open standard COBIT 5.0 that will encourage further study. This guide follows the process structure of…