Summer 2007 expect to see a publication aimed at providing introductory guidance to senior executives with regards to ITIL. Primarily this volume is dependant upon the completion of the ‘core’ publications, as it summarizes the ITIL concepts and outlines the benefits of adopting it. The key feature will…
74 words, last edited in the morning of 27th Oct 2006
This article is from ITIL Version 3 - Tranche D and has been viewed 9408 times.
Tags: ITIL Refresh Project,Refresh Project,Tranche D,Executive introduction to Service Management