WILLIAMSBURG, VA. - Rob Carey, the Department of Defense (DoD) deputy chief information officer, during a keynote session of the ACT/IAC Executive Leadership Conference, stated that the Defense Department is planning to make greater use of the Information Technology Infrastructure Library (ITIL) practices.   The ITIL…

UNICOM Systems, Inc. based in Mission Hills California USA, develops and markets a multitude of open systems software products has acquired iET Solutions for an undisclosed figure. iET develops IT service management (ITSM) solutions, which assist organizations to obtain and maintain compliance with IT standards such as ITIL.…

UK - Prospective suppliers to the Ministry of Justice (MoJ) will shortly be expected to standardize their service offerings to conform to the MoJ's ITIL best management practices.   The MoJ National Offender Management Service (NOMS) is spending three hundred million pounds on an IT transition…

Having studied and applied ITIL over many years,ÂI have never spotted one outstanding benefit, but apparently it can assist you if you decide to run for a Council seat !   Chad Cooper in Brighton City, Michigan (MI) is doing exactly that. Chad holds…

In support of the Australian government's Digital Education Revolution (DER) initiative, the itSMF Australia chapter has introduced a new membership category for schools to improve the delivery of IT services to students.   Schools will be provided with access to knowledge and increased awareness as to…

Assistance in raising the awareness of ITIL (Information Technology Infrastructure Library) is being provided by Hewlett Packard (HP) who is delivering a series of ITIL awareness sessions with Softline, an IT specialist in Azerbaijan. The sessions cover both ITIL and Project Management Professional (PMP).  

Gartner's vice president Jay Pultz states that IT Infrastructure and Operations (I & O) represents 60 per cent of total IT spending worldwide. Pultz goes onto state that I & O cost savings of 10 per cent in twelve months and up to 25 per cent in three…

Deutsche Bank having partnered withÂTata Consultancy Services (TCS) who will deliver a global application service desk, service operations and all other IT Infrastructure Library (ITIL) services to the bank at locations across seven countries - the USA, UK, Germany, Hungary, Philippines, Singapore and India to achieve transformation. …

Sept 2011: Reading, UK -Northgate Information Services has been awarded a seven year IT managed service contract by Reading Borough Council, worth £75.6 million ($121.8m).   Building on the success of a previous contract that is due to expire this year, Northgate will provide IT services…

ITIL and Internal Revenue Service (IRS)Â -ÂAudit findings   USA: The Treasury Inspector General for Tax Administration (TIGTA) has recently published its audit findings regarding ITIL Event Management, Incident Management, and Problem Management initiatives at Service Operations Command Center Branch (SOCCB).   SOCCB…