Well if you have ever wondered what the differences and similarities are between ITIL and Business Information Services Library or BiSL then this white paper is for you.   ITIL provides guidance to IT service providers with a view to enabling business…

by Karen Ferris - Macanta Consulting   Green IT is a widely talked about subject at the moment. Organisations are undertaking numerous initiatives to address the challenge of increasing power consumption, growing carbon footprint not to mention increasing costs.   An initiative that most organisations are…

The following FREE white paper utilizes ITIL service management best practices to explain the principles of providing services to business customers that are fit for purpose, stable and reliable.   The white paper explains the requirements that IT service providers and key points of contact with…

Authors : Jenny Dugmore and Sharon Taylor   Commissioned by the Office of Government Commerce (OGC) in the UK, the official owners of ITIL (Information Technology Infrastructure Library), the document is described as an 'Alignment White Paper' and contains a table that identifies the differences between…

Authors : Machteld Meijer, Mark Smalley and Sharon Taylor   Commissioned by the Office of Government Commerce (OGC) in the UK, the official owners of ITIL (Information technology Infrastructure Library), the document is described as an 'Alignment White Paper' providing a comparison between ITIL V3 and…