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Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We will not knowingly pass on your details to third parties, unless this is to help with your enquiry.

How long we retain your data

If you leave a comment or contact form the content and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

What rights you have over your data

You can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments and contact form data may be checked through an automated spam detection service.

We use Google Analytics for tracking site usage and Google Adsense to provide advertising using Google algorithms and technology who have their own user policies which can be found here; https://policies.google.com/technologies/partner-sites

Keeping up-to-date with ITIL...

Keep up-to-date with ITIL news. Low volume to-the-point bulletins...