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ITIL v3 Business Service Catalogue [2 comments]

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ITIL V3 Business Service Catalogue
The Business Service Catalogue or a tailored / customized subset is often utilized as a complimentary document or an appendix to the Service Level Agreement (SLA). The recipients of the services are always receptive to the content as it eliminates the mystification that often exists around the names (acronyms) the IT/IS department label services and what the business know the services by.
 
The Business Service Catalogue not only offers clarification to the Customer community but it also provides a single source of information for IT/IS including both internal and external suppliers who supply the service.
 
The audience for the Business Service Catalogue are both Customer and IS/IT communities.
 
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2 VISITOR COMMENTS

2012-01-19 by "vanessa.mccarroll"

"The Business Service Catalogue...also provides a single source of information for IT/IS including both internal and external suppliers who supply the service."

In my understanding the details about suppliers and their underpinning contracts form part of the technical service description, as this is relevant for the IT dept who deliver and support it. Strictly speaking, its not relevant to the customer if the service is supplied by supplier A or B or a combination.

This would make sense as the technical service description is aimed at the IT dept whereas the business service description is aimed at the business customers.

A different article on this site on the subject of Service Catalogue creation supports this view - could you clarify?
Reply on 2012-01-20
Many thanks for your comments.

Perhaps it is the way it is written, but what is being stated is that the Business Service Catalogue would be accessed / visible to both IT / IS and also the various internal and external suppliers 'within IT' who supply the services to the business community.

It was not meant to read as if the internal and external suppliers details would be included in the Business Catalogue. If it had said this then your observation would be totally correct.

2012-02-29 by "ammar.ahmed"

How can banks benefits from this service inernally and externally?
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