Some of the training providers are now offering various Service Capability courses, these are similar to the ITIL V2 Practitioner courses.
The new ITILV3 courses have been grouped accordingly:
- Planning, Protection and Optimisation
- Service Offerings and Agreement
- Release, Control and Validation
- Operational Support and Analysis
I recently attended the Release, Control and Validation course with a view to taking a more in depth understanding of ITILV3 back to my organization. (Passing the ITIL V3 Foundation is a pre-requisite to attending this course).
I felt that this course would benefit me in my day to day Change Manager role. My organization is currently shifting from a fairly mature ITIL V2 model to embracing ITIL V3.
The 5 day course on the whole was very good and informative and the lecturer was very knowledgeable and gave practical examples based upon his experiences. We also had a number of assignments to complete either individually or in groups, which was beneficial as we could discuss the ‘ITIL’ way but also how we undertook ITIL in our organizations.
The exam is scenario based, multiple choice and consists of eight questions. The scenarios are complex with a possibility of four answers. The ‘most correct’ answer is worth five marks, the next correct three marks, then one mark and finally zero marks for a totally incorrect answer. The maximum score is forty but the pass mark is twenty eight.
The course was very worthwhile attending, I just await the results……………
If you wish to comment on this article or attend any of the ITIL v3 Service Capability courses and your happy to share your views then please contact us at ITILnews. Good Luck!!!