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ITIL FAQ Overview [1 comment]

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ITIL FAQ overview
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1 VISITOR COMMENT

2010-11-12 by "szepei_gan"

Does ITIL recommend to have change requests and work requests at the same time? For internal requests within IT, one team requests another team to perform some tasks on regular basis, can we classified them under request fulfillment? How about requests that do not require any change, which process manage such requests?

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