Author: itSMF UK Publisher: TSO (The Stationery Office) Now updated in line with the 2011 syllabus and endorsed by APM Group, the official ITIL Accreditor, the 'ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL' is a quick-reference revision guide designed…

Author: Malcom Fry Publisher: TSO (The Stationery Office) ITIL concentrates on describing IT Service Management processes, functions and roles but does not describe how to build a Department to run and manage those processes, leaving the question "How can I structure my organisation to…

This publication provides a comprehensive and much-needed source of information on data and information management - ideal in the current climate of information losses.

2nd impression Author: Office of Government Commerce (OGC) Publisher: TSO (The Stationery Office) Service Operation introduces and explains delivery and control activities to achieve operational excellence on a day-to-day basis. Sharing a consistent structure with the other four core ITIL Version 3 (V3)…

Study Aid from the Official Publisher of ITIL Author: Office of Government Commerce (OGC) Publisher: TSO (The Stationery Office)   This publication, 'Passing your ITIL® Foundation Exam - 2nd Edition' is endorsed by APM Group, the official ITIL Accreditor, and is suitable…

Study Aid from the Official Publisher of ITIL   Author: Office of Government Commerce (OGC) Publisher: TSO (The Stationery Office)   This ITIL V3 publication, 'Passing Your ITIL Intermediate Exams - Study Aid from the Official Publisher of ITIL', endorsed by the official ITIL Accreditor,…

Replaced by 2012 edition - click for link to new edition.

This guide provides a quick reference to the processes covered by the ITIL V3 PPO syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for PPO.

This guide provides a quick reference to the processes covered by the ITIL V3 SOA syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for SOA.

A six-step process to planning service management implementation. Relationships, roles, organisation and structure. Enablers and blockers to successful service management.