How ACH Group saved 2 hours per day and achieved an 87% SLA by implementing HaloITSM...

Alemba announces the release of Alemba Service Manager v10 Alemba Service Manager can now be used across all modern browsers Alemba set to challenge industry-leading tools in the market Software development company Alemba has announced the release of its new IT Service Management solution, Alemba Service Manager…

In a recent market study evaluating the IT maturity of K-12 school district IT departments conducted by TeamDynamix and Kaseya, 45 percent of participants stated...

iET Solutions, a global provider of software solutions for service management and software asset management, has achieved internationally recognized ITIL® 2011 certification for its iET ITSM service management software. The certification covers twelve processes managed by iET ITSM version 6.   iET ITSM is a flexible, scalable, easily configurable…

ORS, (Austrian Broadcasting Services) has chosen IT service management software developed by iET Solutions to centralize all the information needed to monitor and manage its national network of transmitter stations at around 450 locations. The iET ITSM software was chosen for its flexibility. Today ORS manages around 80,000 data records…

RSS web feeds make it easy for IT staff and employees to subscribe to relevant service information updates   New functionality being introduced toMacro 4's iET ITSM software includes the innovative use of RSS web feeds for speedy, automated dissemination of information and new dashboard reporting…

ATLANTA, October 29, 2012 - Consulting-Portal, a leading IT Service Management (ITSM) software and services firm, is announcing our rebranding to Navvia.   Navvia reflects the evolution of our company and combines Consulting-Portal's proven ITSM services with ITOptimizer, a SaaS BPM (Business Process Management) product, now…

Civil Service Employees Pension Fund (CSEPF) IT Management needed improvement in following IT Service Management Areas : Need to enhance employee service response time for its IT Help Desk. Improve accountability and visibility of IT Service and Support. Improve Quality of…

17 April 2012 - ICCM Solutions is set to launch its Deploy & Improve methodology at the 2012 Service Desk & IT Support Show, to maximise the business value realised by customers when replacing legacy service management systems.   The Deploy & Improve methodology has been developed to…

OMNITRACKER is more than just a premium IT Service Management tool, it is an extremely flexible, high performance IT platform that currently supports 12 different out-of-the-box and integrated applications, including IT Service Management, Project Management, Requirement Management and Contract Management. All applications can be easily modified and even better, clients…