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Overview of ISEB Foundation Certificate in ISO / IEC 20000 IT Service Management

ITIL General
This qualification covers the knowledge required to gain an understanding of the content and requirements of the international standard, ISO/IEC 20000: IT Service Management.   ISO/IEC 20000 was formally known as BS15000 a British Standard, but it is now recognized across the Globe.   This course…
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571 words, last edited in the evening of 7th Apr 2008
This article is from ISO20000 - Introduction and has been viewed 16212 times.
Tags: IT Service Management, ISEB Foundation Certificate, ISO/IEC 20000: IT Service Management, ISO/IEC 20000, BS15000, ISO/IEC 20000-1:2005, ISO/IEC 20000-2:2005, ISO/IEC 20000 standard, itSMF accredited course providers

ISO / IEC20000 Introduction

ITIL General
ITIL Guru
ITIL Manager
IEC20000 represents the international standard for
ISO/IEC 20000 represents the international standard for IT Service Management providing the opportunity for:   Procurers - organizations procuring services are provided with a degree of assurance that the service provider has been independently assessed to ensure they and not their services meet the…
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411 words, last edited in the morning of 9th Mar 2007
This article is from ISO20000 - Introduction and has been viewed 21878 times.
Tags: ISO20000,ISO20000 standard,Information Technology Infrastructure Library,ITIL,ITIL Service Management
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