As we all know technology is changing all the time and new products are constantly hitting the market place.   When I started my IT career I turned up to work and was given a desk, telephone, Desktop PC and mobile phone. Nowadays there are iPhones, iPads, Kindles,…

Most organizations are general striving to be more effective and efficient, failure to do so can often result in its eventual demise or takeover. Considering Service Sourcing, whether to outsource, invest or simply sell the Service Management capability probably appears on most boardroom agendas over a trading period.  …