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ITIL Service Outage Analysis (SOA) in 7 Steps

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By Hank Marquis, www.itsmsolutions.com   The IT Infrastructure Library (ITIL) refers to Service or Systems Outage Analysis (SOA) as a method to improve availability. Unfortunately, the ITIL does not indicate how one actually performs SOA! This article explains the benefits of SOA, and gives you a 7-step guide…
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607 words, last edited in the morning of 20th May 2008
This article is from Service Operation - Problem Management and has been viewed 34141 times.
Tags: ITIL Service, Outage Analysis, 7 Steps, IT Infrastructure Library, ITIL, Systems Outage Analysis, (SOA), improve availability, benefits of SOA, performing SOA

Problem Management

ITIL General
Service Support Problem Management
The objective of ITIL Problem Management is to minimise the adverse effect of Incidents and Problems caused by errors within the IT Infrastructure, and to prevent recurrence of Incidents, Problems and Errors.   The main reasons for adopting ITIL Problem Management are: …
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851 words, last edited in the afternoon of 9th Oct 2006
This article is from Service Operation - Problem Management and has been viewed 40372 times.
Tags: ITIL Problem Management, ITIL Service Support, Problem Management
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